To Our Valued Customers and Partners,
With recent reports of the novel coronavirus (COVID-19), there is no higher priority to our entire GNCI Family than the safety of our customers, our partners, our employees, and their families. Shortly after the COVID-19 outbreak occurred in China, we began reviewing and implementing provisions of our established Pandemic Response Plan. The Pandemic Response Plan outlines specific steps GNCI takes to safeguard employees’ health and well-being during a pandemic while ensuring the Company’s ability to maintain essential operations and continue to provide important services to our customers.
In alignment with the threat assessment protocols of the World Health Organization (WHO) and regional government agencies, we have activated our Emergency Management Team. This team is addressing active and ongoing disease surveillance, workforce protection and management, supply chain management and risks, travel and facility access restrictions, and quarantine measures as defined in our plan.
While pandemics are unpredictable in their timing and severity, there are several precautionary measures we can take and have taken across our organization. We want you to feel confident in your engagement with GNCI and our team of professionals. We are engaged in active and ongoing monitoring, specifically disease progression, country and WHO responses, state and local government agencies, supplier and supply chain risks, and prevention and containment measures.
We have communicated best practices for protecting employee health, increased availability of hand sanitizers, masks, gloves, and cleaning supplies to employees, and implemented employee workstation cleaning requirements. Employees who are ill are asked to stay home.
Our contact center footprint has multiple locations geographically distanced so that in the event a pandemic becomes critical in any one location, we can immediately shift call volumes. Our contact center fully allows customer interaction and engagement through voice, email, text, and chat provided at your convenience.
Our fulfillment teams are monitoring our inventory closely and are in active conversations with our supply chain partners so we can be responsive to our clients’ needs. At this time, we see minimal impacts, but are continuing to monitor and adjust and will advise customers and partners if there are changes.
The senior management team takes the COVID-19 threat seriously and we are taking all reasonable measures to prepare for and mitigate the risk of COVID-19 to our team members, our customers, and our business. We will provide additional updates as the situation warrants.
Thank you for your continued support of GNCI. We wish good health and safety to all our business partners, their employees, and their families.
Chief Executive Officer
Global Net Commerce Inc. (GNCI)